In this online privacy policy (“Privacy Policy”), “iNova”, “We”, “Us” and “Our” refers to the iNova Pharmaceuticals group companies. This Privacy Policy describes how iNova processes the personal information:
- that we collect on this website and other websites or applications where we link to this Privacy Policy (the “Sites”);
- where you visit our premises;
- where you are a contact at one of our suppliers or other business partners; and
- through other data collection points or notices that reference this Privacy Policy.
In this Privacy Policy, “personal data” and “personal information” have the meanings given to them under data protection laws that apply to Our processing of your information and includes any information that relates to, describes, identifies or can be used, directly or indirectly, to identify an individual (e.g. name, address, data of birth, and sensitive personal information).
What personal information do we handle?
We may process personal information about you, which may include:
- business and personal contact information (e.g. name, contact details, date of birth);
- demographic information (e.g. age, race, gender, and citizenship);
- content and related information in connection with your electronic communications with us or our service providers (including by e-mail or other forms of electronic communication);
- professional details and employment data in connection with job inquiries or applications (e.g. educational history and information about your background);
- government-issued identifiers and other information we need to identify you and complete necessary security and safety checks, including where you visit our premises;
- occupation or job title;
- technical information about your device (e.g. IP address, device type, browser type and other standard server log information);
- health information provided by you or our partners;
- financial or transactional data;
- CCTV footage on our premises for the purposes of safeguarding our facilities, property, and persons within them;
- information from third-party data providers and publicly available sources to protect our business and comply with our legal and regulatory obligations; and/or
- other personal information you choose to provide to us (e.g. by registering for e-mail alerts and filling in forms).
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions.
The information that we collect will vary depending on the nature of our interaction with you. For example, you may:
- submit your personal information to us when you enter a competition;
- submit a contact form via one of our Sites;
- place an order with us;
- share your personal information during a visit from one of our sales representatives;
- participate in market research relating to our products; and/or
- apply for employment with iNova.
It is our usual practice to collect personal information directly from you. However, we may also obtain personal information from others including: (i) commercially available contact lists or publicly available sources or registers where we are satisfied that such collection is permitted by applicable law; (ii) bankruptcy registers; (iii) governmental and competent regulatory authorities to whom we have regulatory obligations; (iv) credit agencies; (v) fraud prevention and detection agencies / organisations; and (vi) our business and transaction partners and counterparties.
How do we use personal information?
We may use, disclose or otherwise handle your personal information for the purposes set in this Privacy Policy, which may include:
To perform a contract with you
Where it is necessary to perform our contract or agreement with you, for example, to meet the resulting contractual obligations we have to you.
Compliance with law
Where it is necessary to process your personal information to comply with an applicable legal or regulatory obligation to which we are subject in order to, for example to:
- maintain records of enquiries, complaints and adverse event reports relating to our products;
- report information as required under the Medicines Australia Code of Conduct or any medicines legislation/regulation that may apply in your country of residence;
- carry out audit checks;
- maintain statutory registers and forms;
- carry our verification and customer checks; and/or
- prevent and detect fraud.
Legitimate interests
For our legitimate interests or those of a third party (such as a distributor or business partner), for example, to:
- provide you products, goods or services;
- respond to your enquires and fulfill your requests;
- enter you in competitions and notify you of the results;
- send you job notices;
- manage your job application and assess qualifications– please consult any further privacy information provided to you about how we use personal information in these contexts;
- provide you with access to our Sites;
- send you information about iNova’s products or therapeutic areas that may be of interest to you;
- supply you with samples of iNova’s products;
- administer conferences, symposia, expert panels, seminars, or other meetings or events;
- send you, or produce, promotional materials, newsletters and other communications;
- schedule appointments between you and one of our sales representatives;
- process payments and carry out other business functions;
- address or investigate complaints, claims, proceedings or disputes;
- keep our internal records;
- analyse and manage commercial risks;
- protect against, identify, and prevent fraud, cyber incidents, and other unlawful activity;
- perform data analyses (including market and consumer research, demographic analyses and anonymisation and aggregation of information);
- to record and monitor details and content of your electronic interactions with us or our service providers, to the extent permitted or required by applicable law;
- to record audio and video content (for example, of our in-person or online events, training, and meetings where permitted by, and collected in accordance with, applicable data protection law);to operate, evaluate, develop, promote, and improve our business (including developing new products and services, managing our premises, and performing financial and other internal functions);
- monitor communications to/from us using our systems (including the Sites);
- ensure appropriate group management and governance; and/or
- to comply with industry standard and our polices.
Unless otherwise indicated, you should assume that we require the personal data for business or compliance purposes. If we cannot collect or otherwise process your personal information then we may not be able to provide you with information, goods, or services that you have requested.
We will only process your personal information as necessary so that we can pursue the purposes described in this Privacy Policy.
Where we process your personal information for our legitimate interests as a business or those of a third-party, we do so only where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest in pursuing those purposes.
Furthermore, regarding the processing of your sensitive personal information (in particular, your health data), we will usually process this information on the basis that you have consented to the processing in question. In some circumstances, we are required to collect personal information to comply with a legal obligation and/or might ask you to provide information which is purely voluntary; in either case, this will be indicated to you.
Disclosure of your personal information
We may share your personal information with companies within iNova, third-parties engaged by us, or our business partners, to assist us to provide information, goods, or services to you. Such third-parties or business partners may include:
- distributors of our products;
- event or competition organisers and travel agents;
- logistics providers;
- hosting, data storage or archiving service providers, payment processing and debt collection services;
- professional advisors;
- marketing, research, and advertising agencies; and/or
- mailing houses.
We may share, transfer and otherwise process your personal information in connection with the sale or transfer of all or part of our business or assets (including in the event of a reorganisation, spin-off, dissolution, or liquidation).
We may also disclose your personal information:
- to the police, or relevant regulatory, court, government entity, authority, or enforcement body, in connection with any investigation or lawful request;
- as otherwise required or permitted by law; and/or
- when we believe disclosure is necessary or appropriate to prevent harm or financial loss, or in connection with an investigation of fraud or illegal activity.
Direct marketing materials
We may send you marketing communications about our products and services that we consider may be of interest to you. Where required by applicable laws, we will obtain your consent for processing of your personal information for direct marketing purposes. These communications may be sent in various forms, including mail, SMS, or email, in accordance with applicable laws.
If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us at .
Instructions for opting out will typically be included somewhere on the communication. You can also opt out of receiving marketing communications at any time by emailing .
Adverse event reports
iNova has a formal process in place to collect, store and process adverse event reports relating to iNova products. Adverse event information may be reported to health authorities anywhere in the world, in accordance with local and international regulatory requirements. We may also use that information to contact you in relation to a report.
Recruitment
If you apply for employment at iNova, we will collect personal information from you such as resumes, references, certificates, etc. This personal information may be shared with any recruitment agency assisting us with the recruitment process.
If your application is not suitable to our current requirements, but we feel that there may be a position in the future for you with us, we will a keep a record of your application and may contact you again if a suitable position becomes available. Your application record will be retained in accordance with the ‘Retention and deletion of your information’ section of this Privacy Policy.
Data transfer abroad
We may transfer the personal information we collect about you to recipients in countries or territories other than the country or territory in which the information was originally collected. Those countries or territories may include Australia, New Zealand, Singapore, Malaysia, Hong Kong, Thailand, Japan, Indonesia, the Philippines, the European Economic Area (“EEA”), United Kingdom (“UK”), Switzerland, South Africa, United Arab Emirates and Egypt. We may also use cloud-based service providers who use assets located in other countries to manage our data.
Where we disclose your personal information to an overseas recipient, we take appropriate steps to ensure that the transfer to the overseas recipient is made in accordance with applicable privacy legislation.
Where you are based in the UK, the EU, or another country which imposes data transfer restrictions outside of its territory, this includes transfers outside of the UK and the EEA or that geographical area. The recipient countries may not have the same data protection laws as the country in which you initially provided the information. Where we transfer your personal information outside of the UK, the EEA, or other territories subject to data transfer restrictions within iNova group or to our partners or service providers, we will ensure that our arrangements with them are governed by data transfer agreements or safeguards, designed to ensure that your personal information is protected as required under applicable data protection law (including, where appropriate, under an agreement on terms approved for this purpose by the European Commission, the competent UK authority, or by obtaining your consent).
Retention and deletion of your information
We intend to keep your personal information accurate and up to date. We will delete the information that we hold about you when we no longer need it. We retain your personal information for as long as it is required by us for our legitimate purposes, to perform our contractual obligations, or where longer, such longer period as is required or permitted by law or regulatory obligations which apply to us.
We will retain your information in line with our retention policies and, in any event, for no longer than is necessary given the purpose for which it was collected, after which it will be deleted or anonymised.
Note that we may retain some limited information about you (even when we know that you have left the organisation that you represent) so that we can maintain a continuous relationship with you if we are in contact with you again.
Non-personal information
You acknowledge and agree that we are free to use and publish any non-personal information that you provide to us or post on our Sites (on a non-confidential basis).
Use of cookies
Our websites use “cookie” technology to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalised online experience.
If you don’t want cookies, you can set your computer to warn you each time a cookie is being sent and to turn off all cookies through your browser.
Third-party websites
Websites that we operate may contain links to websites operated by third-parties. We are not responsible for the content or policies of websites operated by third-parties.
Sometimes we use third-party platforms to deliver information or services to you. Such sites may have their own privacy policy, which you will need to review separately.
Data security
We maintain physical, technical, and organisational measures to protect your personal information against misuse, interference, and loss, and from unauthorised access, modification or disclosure.
We also use every effort to ensure that third-parties who work with us also protect your personal information.
Where we no longer require the personal information for the purpose for which it was obtained, we will take reasonable steps to delete the information and or ensure it is de-identified (as reasonable in the circumstances).
Consent and withdrawing consent
Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. Please contact us or send us an e-mail at if you wish to do so.
Your rights and choices
We offer you certain choices in connection with the personal information we collect from you. To update your preferences or submit a request, please contact us as indicated in the ‘How to contact us’ section of this Privacy Policy. To the extent provided by the law of your jurisdiction or otherwise applicable to our processing of your information, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated below.
These rights, subject to certain limitations, may include:
Rights of access, correction and deletion. You may have a right of access to the personal information that we hold about you, and to some related information, including the purpose for processing the personal information, the categories of recipients of that personal information to the extent it has been transferred internationally, and, where the personal information has not been collected directly from you, the source. You may also have the right to require any inaccurate personal information to be corrected or deleted.
Right to object, and portability. You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require it to be deleted) in some other circumstances. In some circumstances, you may also have a “data portability” right to require us to transfer your personal information to you or a third-party, in a data portable format.
We review and verify requests to protect your personal information and will action data protection requests fairly and in accordance with applicable data protection laws and principles.
If you wish to exercise any of these rights, please contact: .
Complaints. You can also lodge a complaint about our processing of your personal information with the body regulating data protection in your country. The contact details for the regulator in your jurisdiction can be found:
For the EU: here
For the UK: here
For other countries or territories: here, by clicking on the relevant country or territory.
Changes to this Privacy Policy
We may modify this Privacy Policy at any time and all modifications will be effective immediately upon our posting of the modifications on this site.
How to contact us
If you have any queries or complaints regarding this Privacy Policy, or if you like us to update information we have about you or your preferences, please contact: .
Last updated: August 2024